Effective Date: August 18, 2023
- 1. Information We Collect
- - Personal Information: When you create an account with Trellis, we collect your name, email address, and other contact information.
- - Uploaded Material: Trellis processes and stores the educational materials you upload, including reading materials and test-related content.
- - Usage Data: We gather information about how you use Trellis, including interactions with our AI tutor, reading habits, and performance on tests.
- - Technical Data: This includes information about the device and browser you use to access Trellis, such as IP address, browser type, operating system, and device identifiers.
- 2. How We Use Your Information
- - Enhancing Your Experience: We use your personal information to tailor the AI tutor's recommendations, providing you with personalized reading assistance and test preparation.
- - Improving Our Services: Your usage data helps us refine and enhance the performance of our AI algorithms, making our platform more effective over time.
- - Communication: We may contact you with updates, news, and relevant information about Trellis. You can opt-out of these communications at any time.
- - Legal Compliance: We may use your information to comply with legal obligations, protect our rights, and prevent misuse of our platform.
- 3. Data Security
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our technical and administrative safeguards include encryption, secure access controls, and regular security assessments.
- 4. Third-Party Sharing
Trellis does not share your personal information with third parties for marketing purposes. We may share anonymized and aggregated data with partners for research and analytical purposes.
- 5. Your Choices
- - Account Settings: You can update your account information and communication preferences in your account settings.
- - Data Access: You can request access to the personal information we hold about you, and we will provide this information within a reasonable timeframe.
- - Data Deletion: If you choose to delete your account, we will remove your personal information, though certain data may be retained for legal or administrative purposes.
- 6. Children's Privacy
Trellis is not intended for users under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately.
- 7. Changes to this Policy
- 8. Contact Us